InnoCal is committed to excellence in customer service. Our dedicated associates take pride in providing you with the highest level of service. InnoCals customer service team consists of trained professional customer service representatives, application specialists, metrology technicians, repair technicians, and distribution staff. Together this team offers innovative solutions to meet our customers calibration and instrumentation requirements.
Our friendly and dedicated
Customer Service Associates:
Provide pricing or quotations
Process return authorizations
Assist in new instrument purchases
Our expert Applications Specialists:
Are trained to answer your most challenging technical questions
Are experienced in a wide variety of backgrounds including biology, metrology, engineering, chemistry, physics, and
Provide you with answers to your most challenging measurement
Our trained and experienced InnoCal Metrology Technicians:
Perform measurements utilizing state-of-art standards and
Prepare calibration reports and certificates
Provide specific answers regarding the condition of your
Our Factory Trained Repair Technicians:
Perform warranty repairs and preventive maintenance
Source and use OEM parts for repair
Our Distribution Staff:
Receives instruments in a timely manner
Inspects for inbound shipping damage
Packages returning instruments, assuring the integrity of the
operation and accuracy of the equipment.
Are responsible for including all calibration documents and
received accessories in the shipment.