As Group Leader for Customer Returns, April Buckley is a problem solver and a customer advocate. “I often have to solve problems or help answer questions,” she said. “I look at each question like a puzzle and I love to solve puzzles. I am constantly thinking about how to solve the next one.”
While not technically a metrologist, April’s more than 20 years of experience in satisfying customers serves InnoCal customers well. “We work hard for customers,” she explained. “We’re happy to help in any way we can, whether it is providing a quote, processing a service return, or resolving an issue. Above all else, we think about customers first. “
When she pulls herself away from the phones and the computer screen, April can often be found in front of another screen. “I like to play video games, mainly massively multiplayer online games (MMO’s) such as Guild Wars® 2 and Lord of the Rings Online™ (LOTRO),” she said. This, of course, is only when she is not out walking in the forest preserves with family, friends, and her pooch.
As an InnoCal customer champion for four years, April’s days are filled with navigating calibration and repair orders, phone follow-ups, and creative solutions to meet or exceed customers’ expectations. Yet, she is pleased that her role is people-intensive. “I like that I get to interact with a lot of people,” she said.
If you have a question for InnoCal’s customer service or need support, let us know.